Under the Planzer Homeservice brand, we offer you, the manufacturer or distributor, a first-class delivery service to your private or business customers. It’s our answer to the growing demand for high-quality end-customer delivery for goods that may call for a bit more than mere delivery.
Highly trained employees, modern infrastructure and tools, and the latest technologies guarantee an exceptional delivery experience. And our Homeservice software also offers your recipients a range of practical mobile options. For questions related to the delivery, our Customer Service Centre is available to you and your customers at any time.
Whether it’s at home, at the office or in your shop – we unpack the delivered goods, take all the packaging with us when we’re finished and have it professionally disposed of or recycled.
If you need to get rid of old furniture to make room for the new, we can take the old stuff with us when we go and dispose of it professionally.
Barbecues, washing machines and TVs – whatever is being replaced, we’ll take it off your hands and dispose of it properly.
Your customers may not want to assemble their new furniture and appliances themselves. In that case, our trained staff will be happy to do it for them.
The item is paid for in the online shop or retail store. That’s where Planzer Homeservice comes in. As soon as we’ve received your order, we plan the delivery down to the minute.
After the purchase, your customer will receive a link for delivery time slot selection via text message and email. They don’t need an app for this. We offer six delivery time slot options with a time window of four hours in each case. If none of the options work for them, they can expand the selection. They can also check their contact information and make changes if necessary.
In addition to selecting a time slot, they can also check and correct their contact information again (confirmation & updates). There is also another field for comments such as delivery instructions – for instance, ‘Please don’t park in front of the garage entrance’.
One to two days before the agreed delivery time, we’ll send them another text message and email. This message will narrow down the four-hour time window to two hours. Roughly an hour before this time window, they’ll receive a link for live tracking. They will now have a bird’s-eye view of our vehicle on a map, or they can switch to the street view.
Once the team is on its way, recipients will be able to communicate with the team member in the passenger seat via a private chat window. The chat allows them to provide further helpful information for a smooth delivery or to make requests. For example: ‘Please ring the bottom doorbell.’
Depending on which delivery variant and additional options you’ve selected for your customers, our Home Services team will provide additional services: we unpack the item on-site, assemble or install it and take the packaging or old furniture and devices with us when we go so that we can dispose of them properly.
Your customers can tell us what they thought of Planzer Home Services. This will help us do just as well, or even better, next time. Our web-based rating system is, of course, completely anonymised.
From the ordering process to delivery time slot scheduling and the delivery of the shipment, your data and additional information remain unchanged and totally secure (end-to-end). So neither of us spend time unnecessarily transferring and updating data.
In our customer portal, you will find a range of apps for managing your transport and warehouse logistics data around the clock. Here is an overview of the key apps:
With this tool, you can track your Homeservice, general cargo, parcel and overnight shipments in (almost) real time. As soon as we receive the goods, we apply an electronic tag to every shipping unit. So you always know exactly where your shipment is. As soon as we have delivered it, the delivery confirmation will be available to you as a PDF no later than three minutes after the recipient has signed it. You can also adapt automatic notifications to the needs of your customers.
This app helps you manage your transport orders quickly and securely. You can enter them right in the system or change key data such as recipient instructions, delivery time or type of goods. All data from current orders is continuously retained so you can view it at any time.
This is our web-based warehouse logistics tool for business and private customers. Here you can enter packing and picking orders, manage your warehouse master data, view your inventory, manage blocking status as well as view and export delivery notes or invoice attachments. We electronically archive all documents relating to your stored goods.
Our IT department uses an electronic data interface (EDI) to link your ERP software with our transport or warehouse logistics system – or both. This ensures that all transport-related data such as sender and recipient, type of goods, number of items, packaging, gross weight, dimensions and all the information required for warehouse logistics such as article master data, production order, parts list, customer order, status bookings and returns handling match your ERP data. If you do not want an EDI interface, you can enter your orders manually in our customer portal.
Highly trained staff and state-of-the-art software ensure the most positive end customer experience possible.
Our IT experts use electronic data interfaces (EDI) for seamless integration of our logistics data with your ERP systems, so you can take advantage of all data related to our logistics and your end customers.
Using TransNet, you can enter new shipping orders – from anywhere and at any time.
This builds trust and pays dividends for your company in several ways.
End customers give our Homeservice great ratings.
Our own Planzer drivers are trained by us at our in-house training centres.
We assist your end customers in the respective national language and usually even in the local dialect.
BRACK.CH is all about providing a service. By working with Planzer, we are able to offer something that goes beyond just the product. To round off their purchase, we offer our customers numerous services directly in the online shop. These range from various types of delivery to set-up and assembly services. Planzer handles the delivery, schedules appointments and offers a complete installation service if needed.Sascha Kappeler BRACK.CH