Services that go all the way home
Planzer Homeservice
Highly trained employees, modern infrastructure and tools, and the latest technologies guarantee an exceptional delivery experience. And our Homeservice software also offers your recipients a range of practical mobile options. For questions related to the delivery, our Customer Service Centre is available to you and your customers at any time.
Choose from two services with different additional options:
Home Delivery
With the basic Home Delivery option, we deliver the parcel to the kerb of your private or corporate customer – without additional services. This task is performed by one qualified staff member.
Home Delivery+
With Home Delivery+, we deliver the order to the end location. This is generally an apartment or garden, but it could also be an office or shop. We send out two qualified staff members for this service. The plus stands for practical options that you can add on an individual basis.
- Unpacking and disposal of packaging
- Professional disposal of old furniture
- Professional disposal of old appliances
- Assembly and installation of furniture and devices
Additional options with Home Delivery+
Unpacking and disposal of packaging
Whether it’s at home, at the office or in your shop – we unpack the delivered goods, take all the packaging with us when we’re finished and have it professionally disposed of or recycled.
Professional disposal of old furniture
If you need to get rid of old furniture to make room for the new, we can take the old stuff with us when we go and dispose of it professionally.
Professional disposal of old appliances
Barbecues, washing machines and TVs – whatever is being replaced, we’ll take it off your hands and dispose of it properly.
Assembly and installation of furniture and devices
Your customers may not want to assemble their new furniture and appliances themselves. In that case, our trained staff will be happy to do it for them.
Private and business customers benefit from the versatility of our Homeservice software.
Perfect for e-commerce and multichannelling: Planzer Homeservice complete solutions
The web-based technology of Home Delivery and Home Delivery+ offers your customers a number of advantages:
- Dynamic online delivery time selection
- Confirmation of shipment and notification down to a
two-hour slot - Advance notification when the shipment is on its way
- Live tracking
- Direct communication with drivers
through a private chat window - Appropriate on-site service according
to product-based information - Rating of service
The delivery experience with Planzer Homeservice
The item is paid for in the online shop or retail store. That’s where Planzer Homeservice comes in. As soon as we’ve received your order, we plan the delivery down to the minute.
Choice of delivery time slot
After the purchase, your customer will receive a link for delivery time slot selection via text message and email. They don’t need an app for this. We offer six delivery time slot options. If none of the options work for them, they can expand the selection. They can also check their contact information and make changes if necessary.
Delivery notification
In addition to selecting a time slot, they can also check and correct their contact information again (confirmation & updates). There is also another field for comments such as delivery instructions – for instance, ‘Please don’t park in front of the garage entrance’.
Live tracking
One to two days before the agreed delivery time, we’ll send them another text message and email. This message will narrow down the four-hour time window to two hours. Roughly an hour before this time window, they’ll receive a link for live tracking. They will now have a bird’s-eye view of our vehicle on a map, or they can switch to the street view.
Chat
Once the team is on its way, recipients will be able to communicate with the team member in the passenger seat via a private chat window. The chat allows them to provide further helpful information for a smooth delivery or to make requests. For example: ‘Please ring the bottom doorbell.’
On-site check
Depending on which delivery variant and additional options you’ve selected for your customers, our Home Services team will provide additional services: we unpack the item on-site, assemble or install it and take the packaging or old furniture and devices with us when we go so that we can dispose of them properly.
Rating
Your customers can tell us what they thought of Planzer Home Services. This will help us do just as well, or even better, next time. Our web-based rating system is, of course, completely anonymised.
Data consistency
From the ordering process to delivery time slot scheduling and the delivery of the shipment, your data and additional information remain unchanged and totally secure (end-to-end). So neither of us spend time unnecessarily transferring and updating data.
Information flow
Find out here how we exchange transport and warehouse logistics data with our customers and what options our customer portal offers.
