Our home electronics solutions take care of all forward and reverse logistics for you, includingwarehouse logistics services for TVs, home-cinema systems and other electronic devices. With Planzer Home Services, we deliver them to the private recipient or to one of your offices, carry them up, unpack them and install them. We use the latest technologies to create a positive end customer experience. That’s good for your image and good for your business.
We deliver your devices to your recipient with due care. Here, we distinguish between kerbside and the end location. In the latter case, this is generally an apartment, but it could also be an office or shop. The important thing is that your customer is aware of the delivery option you have chosen.
We unpack your devices on site and take all the packaging material with us when we go for proper disposal.
Depending on what is desired, we set the devices up, assemble them, check to make sure they’re working and get them ready for immediate use. However, we don’t configure the settings or train the users.
As a bit of dust always occurs during transport and assembly, we perform rough cleaning, provide brief instructions and have your recipient accept the device.
You can also have us carry out your domestic and international precarriage for you. Once they’ve arrived at our warehouse, we can put your white goods in intermediate or longer-term storage for you. Thanks to our extensive network throughout Switzerland, we’re quickly in the vicinity of your end customers.
As an option, we can dissemble old devices, take them with us when we go and dispose of them properly.
Sometimes the wrong product is shipped or your customer ordered the wrong item. Particularly with e-commerce – whether it’s small parcels or cargo – returns are a big issue. We can take care of the handling of planned and unplanned returns for you. The returns go through the entire standardised and controlled process, including that of our warehouse logistics – and thus our quality assurance.
After the order, delivery is the focus for the private or business recipient. Particularly with fitness equipment, which often calls for additional services in the home or studio, such as setup and disposal of the packaging. With our Home Services web app, your private and business recipients enjoy extras like online appointment selection, shipping notification with live tracking and much more. If there are any questions, our Customer Service Centre is happy to help.
In our customer portal, you will find a range of apps for managing your transport and warehouse logistics data around the clock. Here is an overview of the key apps:
Track your Home Services, parcel, cargo and overnight shipments in (almost) real time. As soon as we receive the goods, we apply an electronic tag to every shipping unit. So you always know exactly where your shipment is. As soon as we have delivered it, the delivery confirmation will be available to you as a PDF no later than three minutes after the recipient has signed it. You can also adapt automatic notifications to the needs of your customers.
This app helps you manage your transport orders quickly and securely. You can enter them right in the system or change key data such as recipient instructions, delivery time or type of goods. All data from current orders is continuously retained so you can view it at any time.
This is our web-based warehouse logistics tool for business and private customers. Here you can enter packing and picking orders, manage your warehouse master data, view your inventory, manage blocking status as well as view and export delivery notes or invoice attachments. We electronically archive all documents relating to your stored goods.
Our IT department uses an electronic data interface (EDI) to link your ERP software with our transport or warehouse logistics system – or both. This ensures that all transport-related data such as sender and recipient, type of goods, number of items, packaging, gross weight, dimensions and all the information required for warehouse logistics such as article master data, production order, parts list, customer order, status bookings and returns handling match your ERP data. If you do not want an EDI interface, you can enter your orders manually in our customer portal.
You can make your fixed costs in the supply chain and the warehouse variable as you only pay for what you use.
With our highly motivated staff and state-of-the-art software for Home Services jobs, we ensure the most positive end customer experience possible.
This builds trust and pays dividends for your company in several ways.
If desired, we can provide a seamless connection of your ERP to our system via electronic data interfaces (EDI). This eliminates the need for manual shipment entry as the data is transmitted automatically.
If you do not want an EDI interface, you can enter new shipment orders in our customer portal, download digitally signed delivery notes and much more – at any time and from anywhere.
Our own Planzer drivers are trained by us at our in-house training centres.
They assist your end customers in the respective national language and usually even in the local dialect.
End customers give our Home Services great ratings.
As a global company, we set high quality standards. In Planzer, we have a partner that ensures our customers are satisfied through innovative ideas and a high level of quality.Patric Jäger Samsung Electronics Switzerland GmbH