With 700,000 companies and 3.8 million private households, Switzerland orders and dispatches parcels at a greater rate than just about any other country. There are quite a few challenges involved in delivering on time. We overcome these challenges with our ‘Planzer Parcel’ service. We see ourselves as a part of your end customer’s purchase journey. Remember – the end of a shopping experience is the receipt of the goods, not the check-out in the online shop.

Performance in profusion

Service

Planzer Parcel transports your parcels of up to 30 kg. We do everything we can to ensure a great customer experience and personal delivery. Because we take care of the key moment in the customer experience: the handover of the package. We save time by sending your parcels to the target region overnight on environmentally friendly freight trains – traffic jams and bad weather can’t stop us. We use 10 of our 13 railway centres and cover the ‘last mile’ to your recipient’s front door with our parcel vehicles; and in Zermatt with our parcel carrier Benny.

Size and weight of parcels

Your parcel should not exceed a maximum length of 1,500 mm, maximum girth of 2,500 mm or maximum weight of 30 kg. If it does, we send your parcel as general cargo.

Calculating the circumference = 2 (A+B) + C
C = longest side

High performance in the High Alps

Friday, 21 January 2022

In car-free Zermatt, delivering parcels to the teeming Bahnhofstrasse is a real challenge. We make it happen with just one horsepower. High Alpine, cosy, beloved, unique and car-free – Zermatt is all this and more. Traffic is steadily increasing here as a result. On some days, the 5,430 residents rub shoulders with up to 30,000 tourists, with 500 electric vehicles carrying goods and tourists. This can lead to some serious bottlenecks in the narrow streets of this hotspot in the Valais Alps. The local authorities have therefore tightened traffic regulations considerably: between midday and 7:00 pm, all distribution services are prohibited on Bahnhofstrasse – even for residents.

Notifications

As soon as you have ordered a shipment, we will confirm this to you and your recipient by email or SMS. If the delivery is unsuccessful, we leave a card in the mailbox and inform the recipient by email or SMS. They also receive an email or SMS in the event of successful delivery.

Selectable delivery times

If no time is specified, domestic recipients will receive your consignment no later than the evening of the next working day. You can also decide exactly when your package should arrive. For a small surcharge you can choose from:

  • by 8:00 am
  • by 10:00 am
  • by midday

Parcel left by deposit or ID check

You determine whether we should deposit your customer’s parcel without personal confirmation from the recipient or hand it over to a defined person. Or you can request an identity check of the recipient before we give them the package.

Managing delivery

The end customer also has the option of easily and flexibly changing the delivery conditions, such as the recipient’s name and address, up to one day before delivery.

Returns management

Transport processes and parcel returns are often complex and time consuming. That is why we also take return shipments with us when we deliver parcels.

Multiple-parcel shipment

In this module, we pick up multiple parcels for you at different locations and take them to a single recipient address.

Ecoboxes

Our environmentally friendly ecoboxes protect your shipments better than normal cardboard boxes. Ecoboxes come with seals and an identification code for greater shipping security. We also scan your parcel at each point of contact, so you can keep track of your ecobox around the clock in (almost) real time.

International shipping

Together with our international partners, we deliver your parcels to over 195 countries.

Employees

Planzer Parcel drivers make a great impression on your recipient. They undergo a five-day training programme with an examination and certificate. Because they are freed up from activities like loading the vehicle, our employees can concentrate fully on the customer experience. And they wear work clothing that our in-house laundry service cleans on a regular basis.

Customer Service Centre

The name says it all: our customers’ concerns are central. Let our skilled, friendly employees answer your questions and provide information. The best part is, we don’t have a 0900 hotline. You can reach us by mail at service@planzer-paket.ch or by phone:

Monday to Friday, 7:00 am to 7:00 pm
044 438 50 40 (German-speaking Switzerland)
021 821 02 02 (French-speaking Switzerland)
091 611 54 84 (Italian-speaking Switzerland)

Technology

We worked with the Fraunhofer Institute to develop a self-learning algorithm. This allows for dynamic route planning that incorporates your sender preferences or those of your recipients. This algorithm helps us to meet your customers in person for delivery.

Artificial intelligence? But of course!

Dietikon, 13 July 2021

You can’t have parcels delivered right to your door AND protect the environment, can you? Yes, you can. That’s exactly why we plan the ‘Planzer Parcel’ routes with fast, self-learning algorithms.

Together with the IML, we developed a self-learning algorithm and provided it with a range of influencing factors, criteria and priorities. These included orders with a same-day collection or delivery date, the number of available drivers, distances, stop times and much more. 

Customer portal

You can administer and manage your orders conveniently online via our customer portal, trace them with our ‘Track & Trace’ app and much more.

Login

Log into the customer portal
View demo version

You don’t have a login to our customer portal yet? Your contact will be happy to help you.

Automatic data transfer

Our IT department uses an electronic data interface (EDI) to link your ERP software with our transport or warehouse logistics system – or both. This ensures that all transport-related data such as sender and recipient, type of goods, number of items, packaging, gross weight, dimensions and all the information required for warehouse logistics such as article master data, production order, parts list, customer order, status bookings and returns handling match your ERP data. If you do not want an EDI interface, you can enter your orders manually in our customer portal.

Greater benefits, greater value

Your parcels remain intact because the spaces in the vehicle are assigned permanently.

Our employees speak your language – and your recipient’s language.

We don’t have a 0900 hotline, you can reach us in person.

Our wide range of services ensures you get everything you need from a single source.

You can benefit from our many years of experience.

With ‘Track & Trace’, you know exactly where your parcels are at any time.

With our railway centres, your goods travel to the destination region overnight by low-emission rail.

Our returns management prevents empty mileage, which saves you – and us – time.

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Your contact

Jakob Nielsen
Jakob Nielsen Mitglied der Geschäftsleitung / Leiter Planzer Paket
Address

Planzer KEP AG
Lerzenstrasse 14
8953 Dietikon

+41 (0) 44 / 744 64 64 Contact form Customer portal Locations Jobs