Analogue services for digital orders
Last mile
Planzer Parcel
We deliver e-commerce goods weighing up to 30 kg with our last-mile parcel service – i.e. to your recipient’s front door. A pleasant customer experience is a big priority for us. This includes personal delivery of the parcel and our Customer Service Centre. After all, we see ourselves as part of your customer experience.
Planzer Homeservice
If the goods are heavier than 30 kg or bulkier, Planzer Homeservice comes into play. Here, the service continues beyond the front door: with additional options such as delivery to the end location – the living room, for example – as well as furniture assembly, device installation and disposal of the packaging material.
The best part:
we have trained our drivers on how to handle your goods and your end customers at our own in-house training centre. The appropriate employee is assigned based on the type of goods and additional options ordered. This way, we make sure that we leave a good impression on your behalf.
Online shop plugin for your parcel shipping
‘Planzer Parcel Service & Plugin’ is as straightforward as it sounds: you install the plugin into your WooCommerce (WordPress) or Shopify e-commerce solution. You can now send your online store parcels up to 30 kg via our Swiss parcel service. We collect your parcels daily on working days by appointment.
Planzer Parcel is exactly what you need for your online store: quick collection, punctual delivery, friendly end customer contact, an all-round unparalleled delivery experience.
Process Plug & Planzer Parcel
Warehouse logistics including precarriage
As long-time warehouse professionals, we handle all your warehouse logistics – intermediate or longer-term storage, packing, picking and preparation for dispatch. We pick up your goods from domestic or international suppliers and take care of all customs formalities for you – small print included. Thanks to our extensive network throughout Switzerland and numerous locations in neighbouring countries, we’re quickly in the vicinity of your end customers.
By the way: if you wish, we can also run your online shop including procurement of packaging and other materials and even handle the product photography.
Returns
Sometimes the wrong product is shipped or your customer ordered the wrong item. We can take care of the handling of planned and unplanned returns for you. The returns go through the entire standardised and controlled process of our warehouse logistics – and thus, our quality assurance.
Service as an experience
After placing an order, delivery is the focus for the private or business recipient. Particularly when it concerns bulky goods that require additional services such as assembly or installation at home or in a shop. With our Home Services web app, your private and business recipients enjoy extras like online appointment selection, shipping notification with live tracking and much more. If there are any questions, our Customer Service Centre is happy to help.
Business running at full steam
A juicy steak, a cold beer, the kids playing, the sun on your face – for many, barbecue season is the fifth and best season of the year. Especially in times of COVID-19. So it comes as no surprise that orders for Weber grills are equally popular.
Thanks to Planzer Home Services, customer enthusiasm for Weber runs hot even before they’ve had the chance to fire up the grill. Who doesn’t know the famous kettle barbecues from Weber? It’s a cult classic among charcoal grills.
Information flow
Find out here how we exchange transport and warehouse logistics data with our customers and what options our customer portal offers.
