The e in e-commerce is here to stay. Online shopping has a few advantages over the stationary POS, but also has some pitfalls in store for you as a provider: rising customer expectations in terms of punctuality, the increasing weight of ordered items, the handling of goods and data flows, the quality of the delivery experience and so on. With our parcel service and our Home Services, as well as modular state-of-the-art tools, we help you clear these hurdles with ease.
We deliver e-commerce goods weighing up to 30 kg with our last-mile parcel service – i.e. to your recipient’s front door. A pleasant customer experience is a big priority for us. This includes personal delivery of the parcel and our Customer Service Centre. After all, we see ourselves as part of your customer experience.
If the goods are heavier than 30 kg or bulkier, Planzer Home Services comes into play. Here, the service continues beyond the front door: with additional options such as delivery to the end location – the living room, for example – as well as furniture assembly, device installation and disposal of the packaging material. The best part: we have trained our drivers on how to handle your goods and your end customers at our own in-house training centre. The appropriate employee is assigned based on the type of goods and additional options ordered. This way, we make sure that we leave a good impression on your behalf.
As long-time warehouse professionals, we handle all your warehouse logistics – intermediate or longer-term storage, packing, picking and preparation for dispatch. We pick up your goods from domestic or international suppliers and take care of all customs formalities for you – small print included. Thanks to our extensive network throughout Switzerland and numerous locations in neighbouring countries, we’re quickly in the vicinity of your end customers.
By the way: if you wish, we can also run your online shop including procurement of packaging and other materials and even handle the product photography.
Sometimes the wrong product is shipped or your customer ordered the wrong item. We can take care of the handling of planned and unplanned returns for you. The returns go through the entire standardised and controlled process of our warehouse logistics – and thus, our quality assurance.
After placing an order, delivery is the focus for the private or business recipient. Particularly when it concerns bulky goods that require additional services such as assembly or installation at home or in a shop. With our Home Services web app, your private and business recipients enjoy extras like online appointment selection, shipping notification with live tracking and much more. If there are any questions, our Customer Service Centre is happy to help.
In our customer portal, you will find a range of apps for managing your transport and warehouse logistics data around the clock. Here is an overview of the key apps:
With this tool, you can track your Home Services, general cargo, parcel and overnight shipments in (almost) real time. As soon as we receive the goods, we apply an electronic tag to every shipping unit. So you always know exactly where your shipment is. As soon as we have delivered it, the delivery confirmation will be available to you as a PDF no later than three minutes after the recipient has signed it. You can also adapt automatic notifications to the needs of your customers.
This app helps you manage your transport orders quickly and securely. You can enter them right in the system or change key data such as recipient instructions, delivery time or type of goods. All data from current orders is continuously retained so you can view it at any time.
This is our web-based warehouse logistics tool for business and private customers. Here you can enter packing and picking orders, manage your warehouse master data, view your inventory, manage blocking status as well as view and export delivery notes or invoice attachments. We electronically archive all documents relating to your stored goods.
Our IT department uses an electronic data interface (EDI) to link your ERP software with our transport or warehouse logistics system – or both. This ensures that all transport-related data such as sender and recipient, type of goods, number of items, packaging, gross weight, dimensions and all the information required for warehouse logistics such as article master data, production order, parts list, customer order, status bookings and returns handling match your ERP data. If you do not want an EDI interface, you can enter your orders manually in our customer portal.
You can make your fixed costs in the supply chain and in the warehouse variable as you only pay for what you use.
With our highly trained staff and state-of-the-art software for all Home Services jobs, we ensure the most positive end customer experience possible. This builds trust and pays dividends for your company in several ways.
If desired, our IT experts can provide a seamless connection of your ERP system to our system via electronic data interfaces (EDI). This eliminates the need for manual shipment entry – data is transmitted automatically.
If you do not want an EDI interface, you can enter new shipment orders in our customer portal, download digitally signed delivery notes and much more. At any time and from any location.
Our own Planzer drivers are trained by us at our in-house training centres.
We assist your end customers in the respective national language and usually even in the local dialect.