We pick up the defective device from your end customer on your behalf. We bring along specially developed reusable packaging that offers maximum transport safety and is environmentally friendly.

We transport the goods to your service partner or to your own repair centre. If a component is irreparable, we notify you immediately and take your instructions, such as exchanging it for a new device. If necessary and desired, we can handle the customs clearance for you.

As soon as the device has been repaired, we pick it up from your contractual partner, pack it back up again in a transport-safe manner and return it to your end customer. For devices and components up to 34 inches, you can use our parcel service.

Thanks to our mobile capture of equipment and logistics data, you have all the information you need for end-to-end documentation of the repair history and full traceability of the components.

After the order, delivery is the focus for the private or business recipient. Particularly with fitness equipment, which often calls for additional services in the home or studio, such as setup and disposal of the packaging. With our Home Services web app, your private and business recipients enjoy extras like online appointment selection, shipping notification with live tracking and much more. If there are any questions, our Customer Service Centre is happy to help.